FAQs

Prekės Lietuvoje ir kitose Europos Sąjungos šalyse paprastai pristatomos per maždaug 3–7 darbo dienas. Pristatymo trukmė gali skirtis priklausomai nuo pasirinkto pristatymo būdo (kurjerio ar paštomato) ir Jūsų buvimo vietos. Visuomet stengiamės užsakymus paruošti ir išsiųsti kuo greičiau, kad aromatais galėtumėte mėgautis be ilgo laukimo.

Jūsų patogumui, siūlome kelis pristatymo būdus:

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  Pristatymas kurjeriu – kurjeris pristatys siuntą tiesiai Jūsų nurodytu adresu.
  
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  Pristatymas į paštomatą – siunta bus pristatyta į Jūsų pasirinktą paštomatą, iš kurio galėsite atsiimti patogiu metu.
  
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  Atsiėmimas vietoje – galite nemokamai atsiimti užsakymą mūsų parduotuvėse
  

Visi šie būdai užtikrina saugų prekių pristatymą, tad rinkitės Jums patogiausią.

Taip, pristatome prekes į visas Europos Sąjungos šalis. Pristatymo terminas į ES šalis yra panašus – apie 3–7 darbo dienas (priklausomai nuo regiono). Šiuo metu užsakymų pristatymo paslaugas teikiame tik Europos Sąjungoje (už ES ribų nepristatome).

To request a refund, please contact our customer support within 14 days of receiving your order. Make sure to include your order number and reason for the request — we’ll guide you through the next steps.

Yes, your order is fully protected. We guarantee safe delivery or your money back — including support for lost, damaged, or incorrect items.

Our official products are available exclusively on our website and through select authorized retail partners. For a full list, please contact our customer support team.

Package insurance protects your order against loss, damage, or theft during transit. It ensures you receive a replacement or refund if anything goes wrong with the delivery.

Yes, package insurance covers item damage during shipping. If your product arrives damaged, simply contact us with photos and your order number — we’ll take care of the rest.

To file an insurance claim, contact our support team within 7 days of delivery. Include your order number, photos of the damaged or missing item, and a brief description — we’ll handle the process for you.

Yes, we recommend adding insurance for extra peace of mind. It protects your order against loss, damage, or theft during transit — especially for high-value or international shipments.

Yes, all payments on our site are 100% secure. We use encrypted checkout and PCI-compliant payment gateways to protect your information at every step.

To avoid online scams, always shop from official websites, check for HTTPS in the URL, avoid deals that seem too good to be true, and never share personal or payment info through email or unverified links.

Yes, your personal data is safe with us. We follow strict privacy policies and use secure encryption to protect your information at all times.

Our checkout process is highly secure. All transactions are encrypted using SSL technology, and we use trusted, PCI-compliant payment gateways to ensure your information stays protected.